Effective Date: 09/08/2025

Welcome to the website of B&C Cleaning Management Services (accessible at https://bc-cleaning-services.com). We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

B&C Cleaning Management Services is an independently owned commercial cleaning company. Our website is used to inform users about our services and to collect inquiries through our contact form.

2. What Personal Data We Collect

When you use our website, particularly our Contact Page, we may collect the following personal data:

• Full name
• Email address
• Phone number
• Company name
• Message or service inquiry

This data is collected directly from you when you fill out and submit our contact form.

3. Why We Collect Your Data

We collect and process your personal data for the following purposes:

• To respond to your service inquiries
• To communicate with you via email or phone
• To analyze website performance and user behavior through analytics tools. We do not use your data for advertising, retargeting, or marketing emails.

4. Legal Basis for Processing

We process your data based on:

• Your consent, provided by ticking the checkbox on our contact form before submitting.
• Legitimate interest, for responding to inquiries and maintaining business communication.
  
  

  5. Use of Cookies and Analytics

We use the following tools that may collect anonymized or pseudonymized data via cookies:

• Google Analytics – for tracking website usage and improving our services
• Google Search Console – for monitoring search performance
• HighLevel – for hosting forms and managing email communications

These tools may use cookies or similar tracking technologies. You can manage or block cookies through your browser settings.

6. Who We Share Your Data With

We do not sell or rent your personal data.

Your data may be shared:

• Internally within our agency for business operations
• With the client, B&C Cleaning Management Services, for follow-up
• With third-party service providers such as:
  • HighLevel, which processes contact form and email data
  • Google, via Analytics and Search Console

We ensure that these providers offer appropriate safeguards under GDPR, such as data processing agreements or Standard Contractual Clauses.

7. How Long We Keep Your Data

We retain your personal data for 12 months from the date of collection unless:

• You become a client, in which case data may be retained longer for service and billing records.
• You request deletion of your data earlier.

After the retention period, your data is deleted or securely anonymized.

8. How We Protect Your Data

We take appropriate technical and organizational measures to protect your data, including:

• Secure platforms with built-in encryption and access controls (HighLevel, Google)
• Restricted access to personal data within our agency
• Regular system and platform updates

9. Your Rights Under GDPR

Under the GDPR, you have the right to:

• Access your personal data
• Correct or update your personal data
• Request deletion of your data
• Withdraw your consent at any time
• Object to or restrict data processing
• File a complaint with your local data protection authority

To exercise any of these rights, please contact us at:
cmcservice.franchise@gmail.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about how we process your data, please contact:

Email: cmcservice.franchise@gmail.com
Website: https://bc-cleaning-services.com